Returns and problems with an order

Damaged, faulty or not what you ordered

Our problem, and we replace it. Write to us within 30 days with:

• the order number
• a photo of the item showing the fault
• a photo of the printed label on the parcel or garment

The label photo is the one people forget and the one that matters — it identifies which print run the item came from, which is what gets it replaced without an argument.

You usually do not need to send the item back.

Wrong size

Harder, and here is the honest reason. Every item is printed for your order, so there is no stock to exchange from — a swap means printing a second item and writing off the first. We will always look at it, but we cannot promise a free exchange the way a shop with a warehouse can. The size guide on each product page is worth the thirty seconds.

Changing your mind

Before it goes to print, easy — tell us and we cancel and refund. After printing, a made-to-order item is not something we can return to a shelf.

If you are in a country whose law gives you a cancellation right on distance sales, that right applies and overrides everything in this section. Say so and we will honour it.

Refunds

Back to the way you paid, and only that way. How long it then takes is your bank's or PayPal's business rather than ours — usually a few days, sometimes longer for a card.

Nothing arrived at all

That is shipping and delivery, not a return.