Reset a forgotten password

Use the Forgot your password? link on the sign-in page. Enter your address and we send a reset link.

The link lasts an hour

After that it is refused, and a refused link looks the same as a broken one. Ask for a new one rather than clicking the old email again.

The page never says whether the address exists

Deliberately. Confirming which addresses are registered would let anyone test a list of email addresses against the site, so the answer is the same either way. If nothing arrives, check junk first, then consider that the address on the account may not be the one you typed.

If you signed up with Discord or Battle.net

Then there is no password on the account and nothing to reset — sign in the way you did before. You can set a password afterwards from Settings if you would rather have one.

Resetting ends every session

Completing a reset signs the account out everywhere, including any device still holding a session you did not know about. Then you sign in again with the new password.

That is the point of it, not a side effect: if somebody else had got in, the reset is what puts them out. It is also why a reset is worth doing even when you remember the password and simply suspect something is wrong.